Tunisie Fleurs: the company with a capital of 10 000 DT, company (Legal form)...... SARL ... with capital of 10 000 ... DT ... Ten Mile Dinars, registered with the trade register of B7629829072008. Tafelloune Entry of the Village, 8071 El Mida Cap-Bon, represented by its manager Mr. TOUHAMI Abdelbasset as CEO, and publishes the website tunisiefleurs.online
The website tunisiefleurs.online: product ordered by a customer on tunisiefleurs.online, which can be a floral product or some other type of product.
Floral product: bouquet, floral composition or plant that can be ordered by a customer in Tunisie Fleurs on tunisiefleurs.online. Bouquet: assemblage of fresh cut flowers. Flower composition: A combination of fresh cut flowers and / or accessories, the material of which may not be vegetable, which may be stung in foam, delivered in a container (such as pot, vase or basket). Plant: live plant in roots and delivered in a container. Customer: person who places an order on the site tunisiefleurs.online Recipient: the person to whom the order is to be delivered. Florist who is a member of the Tunisie Fleurs network, whose shop is located in the vicinity or in the geographical area of the place of delivery, who realizes and delivers the floral product ordered to the recipient as the principal of Tunisie Fleurs. Order: order with obligation of payment of product passed by a customer in Tunisie Fleurs on tunisiefleurs.online
General conditions of sale: these general conditions of sale.²
THE TUNISIE FLEURS NETWORK
Tunisie Fleurs animates a floral transmission network composed of several florists to deliver flowers throughout the Maghreb. The making and delivery of floral products are carried out by a florist of the Tunisie Fleurs network located near the delivery address, called florist executing. The florists of the Tunisie Fleurs network have been chosen for their commitments to fulfill obligations of quality, presentation, freshness and responsiveness Tunisie Fleurs supervises the execution of each flower delivery by ensuring that these commitments are respected in the interests of its customers.
PURPOSE AND ACCEPTANCE OF GENERAL CONDITIONS OF SALE
These general conditions of sale govern all orders placed on wwwtunisie-fleurs.com.tn
The order process is validated by the online payment of the customer, after activation of the order confirmation link. Tunisie Fleurs reserves the right to modify the general conditions of sale at any time. The version of the general conditions of sale applicable to an order is that in force on Tunisie Fleurs at the time of the confirmation of the order by the customer.
Specific conditions may apply to certain products. In this case, the customer is informed beforehand on the site. Any order implies acceptance of the specific conditions applicable.
FLORAL PRODUCTS - INDICATIVE VALUE OF PHOTOGRAPHS
Tunisie Fleurs is not the owner of flowers and floral products on tunisie-Fleurs.com. The flowers and floral products ordered are provided by the florist who performs the order. The order can only be executed after it has been accepted by a florist.
The design of each floral creation depends on the seasons, the artistic personality of each florist, the flowers and plants at his disposal, the cost of which can vary for the florist depending on the period and the location (especially for roses and festivals). Flowers: Valentine's Day, Mother's Day, May 1st, Grandmother's Day, Christmas, etc.), as well as the time between the order and the desired delivery time. There may therefore be differences from the illustration photograph, but the product delivered will be of equivalent quality and value. In case of a substantial difference, the customer will be informed and he will be able to modify or cancel his order. The photographs of the floral products offered on tunisiefleurs.online are mainly chosen from the Tunisie Fleurs catalog for deliveries in Tunisia and any other country belonging to our distribution networks or provided by florists of the Tunisie Fleurs network.
ORDER
The order is confirmed by the customer after having verified the detail of the order and its total price, and corrected any errors. Tunisie Fleurs is committed to bringing its best possible care to the order entrusted by the client. In case of unavailability of a product after placing an order (for example if no florist executing in the geographical area of delivery does not have the flowers necessary for the chosen delivery date), the customer will be informed by e-mail or telephone , To the coordinates that it will have indicated at the time of placing the order. He will have the choice between canceling his order and being reimbursed, or replace the product with an equivalent product offered by Tunisie Fleurs, if applicable, or modify his order, particularly as regards the address or delivery date, floral.
Containing
The bouquets are delivered without containers and without accessories of non-vegetable matter. For bouquets, the container (such as vase or jar), if any, on the photographs is only a suggestion of presentation but is not part of the order. The prices shown do not include a container.
The floral compositions and the plants are delivered in a container (such as pot, vase, basket ...). The price quoted reflects the container. The container can be replaced by the florist executing by an equivalent container in price and quality (shape, style, general appearance ...), according to its stock and availability. In case of a substantial difference, the customer will be informed and can modify or cancel his order. Most bouquets and floral compositions of the site tunisie-fleurs.com.tn are studied and designed for each country.
For an order destined for overseas or internationally, the site tunisiefleurs.online proposes a range of specific floral products designed according to each country, so that the floral product is adapted to local specificities. The prices of these floral products and their shipping costs are indicated on the website, depending on the country of delivery desired. The prices take into account local specific conditions, including the value of the flowers for the florist performing, which may be higher depending on the country or overseas because of the need for local florists to import them. It is recalled that the making of each floral creation depends on the seasons, the artistic personality of each florist executing, the flowers and plants available to him, as well as the delay between the time of the order and the desired time of delivery. There may therefore be differences from the illustration photograph, but the product delivered will be of equivalent quality and value. In case of a substantial difference, the customer will be informed and he will be able to modify or cancel his order.
Message board
If desired, the customer can enter a message that will be delivered in the delivery note to be signed by the florist performing with the floral product ordered.
PRICE
The indicated prices are indicated in Three Currencies, all taxes included (TTC) at the legal VAT rate in force. The price is paid by the customer in Tunisia Flowers .The prices quoted include the preparation of the product, the plants, the remuneration of the florist, the internet service charges and the processing of the order by Tunisie Fleurs t, but do not include the costs of delivery. The customer is informed of the amount of the delivery costs and the total price of the order at the latest before confirming his order. Tunisie Fleurs reserves the right to change prices and / or delivery charges at any time. The prices and shipping charges applicable to an order are those in effect at the time of the confirmation of the order by the customer.
Price of floral products
For some floral products, the customer can choose between several prices corresponding to different formulas.
- Economic formula:
The floral product delivered will be smaller in size and, if it is a bouquet or a floral composition, will contain fewer stems than the floral product shown on tunisiefleurs.online.
- Formulates the right compromise:
The floral product delivered will be assimilable in terms of nature and volume to the product presented in photo on tunisie-fleurs.com.tn As a rule, the price varies according to the importance of the choice of floral (bouquet, composition ...) And the number of stems.
It is recalled that in all cases, the making of each floral creation depends on the seasons, the artistic personality of each florist executing, the flowers and plants at his disposal and the time between the ordering and the chosen delivery date. There may therefore be differences in comparison with the illustration photograph. In case of a substantial difference, the customer will be informed and he will be able to modify or cancel his order.
PAYMENT TERMS
The customer must pay the full price, including delivery costs, by credit card, PayPal or when registering the order on tunisie-fleurs.com.tn or tunisiefleurs.online.
In all cases, the order will be processed only after actual receipt of the price by Tunisie Fleurs it is specified that the price, delivery costs and other sums paid to Tunisie Fleurs are not a deposit.
In case of payment by credit card, the customer must inform the card number, the expiry date and the visual cryptogram. The information thus transmitted is secured and encrypted by Tunisie Fleurs partner who guarantees the security and the secrecy of the data exchanges. If the customer does not enter all the information or incorrect information or abandons the seizure, or in case of payment incident, the order is automatically canceled.
CONTACT DETAILS AND CUSTOMER INFORMATION
To place an order on tunisiefleurs.online the customer must mention his mobile number and communicate the first name; the name, the precise and complete address (floor, digicode) and the telephone number Addressee, telephone number and e-mail address.
The executing florist, the carrier or Tunisie Fleurs can contact the recipient or the customer by telephone to make the delivery.
If the information thus communicated is inaccurate or incomplete, and in particular if the number indicated as that of the addressee is that of the sending customer or another person, Tunisie Fleurs cannot be held responsible in case of difficulty of delivery, delay or not Delivery and the customer will not be entitled to any refund or damages.
EXECUTION OF THE ORDER
Tunisie Fleurs is committed to informing the customer of any problems related to the processing of the order and / or its delivery, to the coordinates that it indicated when placing the order.
Orders of floral products
The floral products being made and delivered by the florists performing, the order will be effective only after its acceptance by a florist performing located in the geographical area of delivery.
Should it not be possible to deliver or refuse delivery by the florist executants (for example if they do not have? Tunisie Fleurs will contact the customer as soon as possible and the Customer will have the choice between canceling his order and be reimbursed, or replace the product with an equivalent product offered by Tunisie Fleurs to the extent of Or modify the order, in particular as regards the address or the date of delivery, the choice of floral or the price.
DELIVERY OF FLORAL PRODUCTS
Terms of delivery
The realization of the floral product and its delivery are carried out by a florist executing near the address of the recipient. Compliant delivery is confirmed by the signature of a delivery note by the consignee, except in the case of delivery to a public place, open to the public or receiving from the public (in particular during a wedding, reception, A demonstration, a ceremony, a mourning).
Commitments of florists
To join the Tunisie Fleurs network, florist executives are committed to respecting obligations towards customers, in particular:
- Quality, presentation and freshness of the floral products delivered,
- Respect of the characteristics of the order, the value of the ordered flower products, the chosen flowers, which may nevertheless vary according to the seasons, local customs, the artistic personality of the florist and its available stocks,
- Availability, responsiveness, follow-up and information of Tunisie Fleurs or of the customer for any difficulty concerning the order,
- Compliance with delivery deadlines.
Absence or refusal of the recipient
The executing florist may, depending on the circumstances, telephone the recipient or leave him a telephone message to agree with him at the time of delivery. The executing florist will once go to the recipient's address to make the delivery. In case of absence of the recipient, the executing florist will leave a notice of passage with his / her contact information informing the recipient that the floral product can be removed in the shop. Failure of the recipient to go to the florist's shop to remove the floral product, the customer and the recipient will not be entitled to any refund or damages. The same shall apply if the recipient goes to the florist's shop, after exceeding the preservation time of the floral product, in 48 hours for fresh and vegetable flowers.
However, a second delivery can be made by the florist, in agreement with the customer, the recipient, the florist and Tunisie Fleurs, subject to retention periods and provided that the customer settles in Tunisie Fleurs additional lump-sum delivery costs . Should the consignee refuse to take possession of the floral product, the delivery will be deemed to have been carried out. The customer will be informed by telephone or e-mail. He shall not be entitled to any refund or damages in this respect.
Delivery time for deliveries by florist executants
Time slots
The customer is informed and accepts that the delivery may not be made at a specific time, but in a time slot or a time of day that he should specify (morning, early afternoon ...) taking into account the deadlines set out below. The customer must ensure, as far as possible, that the recipient will be present to receive the floral product in the time slot and the delivery date chosen by the customer.
Delivery delay *
From Monday to Saturday (excluding public holidays):
- For a delivery in the morning in the capital or its suburbs (between 8 am and 13 pm) the order must be placed before 11 am the same day. If the order is placed after 11 am, delivery will be made in the afternoon (between 13:00 and 20:00).
- For a delivery in the afternoon (between 13 H and 20 H), the order must be passed before 5 pm the same day. If the order is placed after 17:00, delivery will be made the next morning (between 8:00 and 13:00).
On Sundays and public holidays:
- For a day delivery (between 8 am and 20 pm), the order must be placed before 11 am on the same day. If the order is placed after 11 am, delivery will be made the next morning (between 8 am and 1 pm).
It is recalled that the order is considered "passed" when it is validated by online payment.
Flower days (including Valentine's Day, Grandmother's Day, May 1st, Mother's Day, etc.), given the large number of orders to be processed by the florists, depending on the time of the Order and the desired delivery address, it will not always be possible to choose a time slot corresponding to half a day. The customer can choose, if he wishes, a delivery on another time slot (for example a time slot corresponding to a day or two days). It remains free to abandon the order before it is validated if the proposed time slots are not suitable for it.
* These deadlines do not apply to special products, "mourning" products, ceremonial products, non-floral products delivered by carrier, or in case of specific delivery times for certain specific products or on holidays with flowers.
Late delivery
Tunisie Fleurs and the executing florist can in no case be held responsible for a delay or lack of delivery due to a case of force majeure, a fact attributable to the customer, such as negligence or failure of the customer to its obligations , In particular incomplete or imprecise details of the addressee or the customer, to a fact attributable to the addressee, in particular the absence or refusal of the addressee, or the unpredictable and insurmountable fact of a third party who is not a party to the contract. If the delivery is delayed or hindered due to a fact or circumstance under the responsibility of the customer, all expenses resulting from this delay will be charged to him.
In case of delay of delivery, the customer must inform immediately Tunisie Fleurs
DELIVERY BY TRANSPORTER OF CERTAIN PRODUCTS
Terms of delivery
Products made up solely of objects (such as bouquets of layettes) as well as certain floral products that may or may not contain objects (such as fluff, bottles of wine, chocolates ...) are delivered by carrier. The terms and deadlines for delivery of these products are indicated on the website. The customer can read this before confirming his order. It is specified that these products cannot be delivered in Corsica, overseas or internationally, or in a public place, open to the public or receiving from the public (in particular during a wedding, reception, A demonstration, a ceremony, a mourning). Compliant delivery is confirmed by the signature of a delivery note by the consignee.
Delivery deadlines for deliveries by carrier
The customer is informed and agrees that the delivery may not be made at a specific time, but in a time slot. The customer must ensure, as far as possible, that the consignee will be present to receive the product in the time slot and the delivery date chosen by the customer.
Eventually, the recipient can receive an SMS notifying him of a delivery that will take place in the next hours. The customer is informed of the delivery date when the order is considered "passed", that is to say when it is validated by the on-line payment. It remains free to abandon the order before its validation if the proposed delivery days do not suit him.
The ordered product will be delivered by carrier to the recipient on the day chosen by the customer at the following times:
Absence or refusal of the recipient
In case of absence of the recipient:
• The deliverer will contact the recipient by telephone to arrange a second pass with him and, if necessary, leave a telephone message. If a mailbox is accessible, it will also leave a notice of passage with its contact information. If the consignee does not contact him, the carrier will present himself to the addressee in the afternoon between 3 pm and 6 pm and in case the consignee is still absent and has not yet contacted him, he will represent the next day between 8 am and 1 pm (except Saturday and Sunday).
Failure of the consignee to contact the carrier within three working days of the first journey in order to agree on an appointment for a new pass, the customer and the consignee will not be entitled to any refund or damages. The same applies if the consignee sets an appointment with the carrier for a second pass after exceeding the shelf-life of the product if it is composed of fresh flowers, in 48 hours for the flowers Fresh.
In case of refusal of the recipient to take possession of the product, the delivery will be deemed carried out. The customer will be informed by telephone or e-mail. He shall not be entitled to any refund or damages in this respect.
Late delivery
Tunisie Fleurs cannot be held responsible for a default or delay in delivery due to force majeure, a fact attributable to the customer, such as negligence or failure of the customer to fulfill his obligations, in particular incomplete or imprecise Consignee or customer, to an act attributable to the recipient, in particular the absence or refusal of the recipient, or to the unpredictable and insurmountable fact of a third party outside the contract. If the delivery is delayed or hindered due to a fact or circumstance under the responsibility of the customer, all expenses resulting from this delay will be charged to him.
RISK TRANSFER
In accordance with the legislation, the risk of loss or damage of the products is transferred to the customer at the moment when the customer or a third party designated by him takes physical possession of the products ordered and delivered by the florist or carrier. In case of product damage, the customer must refuse delivery.
If the delivery is carried out by a carrier, the customer must also make written, precise and detailed reservations in the delivery note in the presence of the carrier or his employees and notify Tunisie Fleurs as soon as possible via the contact page of website.
RETRACTION - CANCELLATION
Cancellation or modification of the order by the customer
In the event of cancellation of the order by the customer, it may be refunded, unless the florist who has already started to make the floral product ordered or incurred expenses for the preparation of the order (supply of specific flowers, container, accessories ...), or if the carrier or Tunisia Flowers has begun to incur a fee for the delivery of the order. In such a case, Tunisie Fleurs may retain all or part of the price paid as compensation for the work performed and the expenses incurred.
In case of modification of the order by the customer (choice of the product, address or date of delivery ...), a supplement of price may be asked if the modification entails additional work or additional expenses for the florist performing or Tunisie Fleurs.
Right of withdrawal for non-floral products.
For products not containing fresh flowers or plants, if the customer is a consumer (natural person who orders for his private and non-professional life), he has a period of 14 days from receipt of the products Ordered to exercise his right of withdrawal and ask Tunisie Fleurs to cancel his order, without having to justify reasons or to pay penalties. When the time limit expires on a Saturday, Sunday, or a public holiday, it is extended to the next working day.
Procedure for exercising the right of withdrawal for non-floral products
In accordance with the legal provisions, in order to exercise the right of withdrawal, the customer must inform Tunisie Fleurs before the expiry of this 14-day period of his / her decision to retract by sending him a statement without ambiguity and specifying his number command.
From the date of notification of its decision to withdraw by sending the standard form or any other declaration of withdrawal, the customer has another 14 days to return the products to the following address Tunisie Fleurs, Entrée du Village, Km 1, 8071. When the period expires on a Saturday, a Sunday or a public holiday, it is extended until the next working day. The cost of returning the product is the responsibility of the customer. The product must be returned by the customer in its original condition, presentation and packaging, new and in perfect condition. In case of depreciation of the product (damaged, worn, damaged, scratched, deformed, trace of wear ...) resulting from manipulations other than those necessary to establish its nature, its characteristics and its proper functioning, engaged.
Reimbursement for exercising the right of withdrawal for non-floral products.
In the event of exercising the right of withdrawal, Tunisie Fleurs will reimburse the customer for all the sums paid, including the delivery costs, at the latest within 14 days from the date on which it is informed of the customer's decision to retract. It is specified that the repayment date may be deferred until recovery of the product concerned or until the customer has provided proof of the shipment of the product, whichever is the earlier. Beyond that, the sums due will be increased by right. The reimbursement will be made according to the same means of payment as that used by the customer for the initial transaction, unless expressly agreed by the customer for Tunisie Fleurs to use another means of payment.
CLAIM
Deadline for making claims The customer has a period of 15 days from the date of actual delivery to make a complaint to However, in the event of a complaint concerning the flower product delivered, in particular its quality, the customer must formulate his complaint within 48 hours from delivery to the recipient given the rapidly perishable nature of the product. Beyond these deadlines, no complaint can be taken into account by Tunisie Fleurs
Claims processing
The customer is always assumed in good faith, however, he will have to explain his claim in a sincere and detailed manner, and if possible provide a photograph of the product in the condition in which it was delivered. The processing of complaints will be studied carefully and as soon as possible by Tunisie Fleurs.
PROTECTION OF MINORS
When ordering a floral product, it is possible to add another kind of non-floral product such as alcoholic beverages or scratch cards. In accordance with the legislation in force, the sale of alcoholic beverages or scratch cards to minors less than 18 years of age is forbidden, when the customer places an order, he must confirm that he is 18 years of age and certify that the recipient has also 18 years of age.
ACCESS AND OPERATION OF SITE TUNISIEFLEURS.ONLINE
Tunisie Fleurs does not guarantee that Florajet.com operates continuously and without error. Tunisie Fleurs cannot be held responsible for any unavailability of Florajet.com or all or part of its services. The customer connects to Florajet.com using his own telecommunications equipment. He acknowledges that the display and operating performance of tunisiefleurs.online depend to a large extent on the characteristics of his computer and the type of connection to the Internet. The customer connects to Florajet.com using his own telecommunications equipment. He recognizes that the performance and display performance of Florajet.com depends to a large extent on
Its computer and the type of connection to the Internet.
In no case, prices take into account the cost of communication to access tunisiefleurs.online, which is exclusively at the customer's expense.
Tunisie Fleurs is not responsible for a technical incident that may arise on networks it does not have control (telecommunications, electricity, internet, bank providers or others).
Under no circumstances, prices do not take into account the cost of communication to access Florajet.com, which is exclusively at the customer's expense.
tunisiefleurs.online may contain offers presented by partners of Tunisie Fleurs t or links to partner websites. Tunisie Fleurs is not responsible for the contents of the partners' offers or for the proper execution by the partners of their obligations or the content of the websites of the partners over which it has no control. The customer clicks on these links at his / her own risk.
INTELLECTUAL PROPERTY
The site Tunisie Fleurs and its components, such as photographs and texts, and especially the photographs of the bouquets, are works of the spirit protected by the Code of the intellectual property. Any reproduction, download, copying or public performance, even partial, is prohibited and constitutes an infringement.
Tunisie Fleurs is the owner of the Tunisie Fleurs brand.
In case of lack of conformity, the buyer chooses between the repair and the replacement of the property. However, the seller may not proceed according to the choice of the buyer if this choice entails a cost manifestly disproportionate with regard to the other modality, taking into account the value of the property or the importance of the defect. It is then obliged to proceed, except in impossibility, according to the modality not chosen by the buyer.